Refund policy

We want you to love your bossi pieces. If something isn’t quite right, here’s how we can help.

Returns
You can return unworn items within 14 days of delivery for a refund to your original payment method. To start a return, please go to our returns portal.

To be eligible, items must be unworn, unwashed and returned in their original packaging. Trying an accessory on is fine, but please note we may refuse a return or deduct from your refund if an item comes back worn, washed, damaged or missing its packaging.

Original shipping fees are non-refundable, and you’re responsible for the cost of return shipping. We recommend using a tracked service, since we can’t be responsible for returns lost in transit.

Once your return arrives, we’ll process your refund within 5 business days. Please allow up to 10 business days for it to appear, depending on your bank or card provider.

Exchanges
We don’t offer direct exchanges at this time. To swap an item, return it for a refund or store credit and place a new order for what you’d like instead. If you choose store credit, we’ll email it to you as soon as your return is processed.

Final sale
Sale items and bundles are final sale and can’t be returned or exchanged.

Damaged, defective or incorrect items
We are so sorry to hear this happened. If your order arrives damaged, defective or isn’t what you ordered, email us at nanjitwins@gmail.com. Use the subject line “BOSSI D&D” followed by your order number (for example, BOSSI D&D #1001), and include a photo and a short explanation. We’ll send a replacement or a full refund, including shipping, at no cost to you. There’s no need to send the item back unless we ask.

Questions? We’re always happy to help at nanjitwins@gmail.com